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Mail writing tips
Keep it short.
E-mail is still the main communication tool inside and between companies, but new social media services like Twitter and Facebook are more and more used by all types of businesses. Dell has managed to connect with customers and close deals on Twitter in 140 characters. Read the whole story here.
#e-mail#writingMail writing tips
When replying or forwarding, include previous message.
Some people receive dozens of emails daily. To prevent misunderstanding and gain time, make sure to keep previous mail exchanges between you.
#e-mail#writingMail writing tips
Don't send the same email twice a day. People do read their emails, but they also have priorities, agendas, meetings... A forwarded email like "In case you didn't get this" not only is unnecessary, but also impolite.
Make sure to observe the time frame of your recipient. Most companies usually reply in 48 hours to a normal query and in 3-8 hours to urgent matters.
#e-mail#writingMail writing tips
Avoid large attachments. I sometimes receive mails with 10M in attachment and this can overload the recipient's Inbox.
#e-mail#writingMail writing tips
Write a meaningful subject line.
32 OMM-PRM Invitation is more likely to be considered a spam than a true email.
Do avoid sending mails with no subject. Also, avoid using words as "Urgent - please read" with multiple exclamation marks... I already posted a tip about that.
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