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11th of November today
Extended Week-End in France and less work today for companies that work with France...
http://en.wikipedia.org/wiki/Armistice_with_Germany
#job#working hoursWorking in Customer Service
Answering to angry customer's phone calls can be very tiresome and stressful, no matter how stress-resistant you are.
I suggest this tiny little advice for those of you who work in the field. This is a trick I found myself today.
While holding the receiver / headphone on the right ear, place the headset of your iPod in the left ear. Put your favourite song on and concentrate for a moment to the rhythm. This feels great.
You can try it too, but watch out for your boss! :)
#jobSteps for Running a Meeting
Here're are the steps for running a successful meeting, according to Harvard ManageMentor
Before the Meeting
- Make sure the meeting is necessary.
- Identify and clarify the meeting's objective and process.
- Involve the right people.
- Provide an agenda in advance.
- Sound out key participants in advance.
- Prepare for the discussion and the decisions to be made.
During the Meeting
- State the meeting's purpose and objective.
- Let everyone have a say.
- Gain closure on each issue.
- End the meeting with an action and communication plan.
After the Meeting
- Follow up quickly with a memo containing minutes.
- Meet informally with those who weren't heard or who are dissatisfied with the outcome.
- Provide promised resources.
- Act on your decisions.
Job interview - Doing the opposite of what it's expected from you
Question: Why should we give you this job?
Answer: Well, maybe you shouldn't.
#interview#job